Return & Cancellation Policy
Effective Date: October 2025
At Choice Stone Crafts, we take pride in creating exceptional natural stone products, including stone carvings, murals, and cladding. We understand that purchasing natural stone items is a significant decision, and we want to ensure complete transparency regarding our return and cancellation policies.
Our Commitment to Quality
We are dedicated to delivering premium-quality natural stone products that are carefully manufactured and inspected before dispatch. Each piece is custom-crafted or selected to meet your specific requirements, and we work closely with our clients throughout the ordering process to ensure complete satisfaction.
Why We Don't Accept Returns?
At Choice Stone Crafts, our products are handcrafted, customized, and made-to-order to meet your specific requirements. Each stone piece, whether it's a stone carving, stone mural, or stone cladding, is unique in texture, color, and design.
Natural stone products are unique by their very nature. Due to the customized manufacturing process, which involves specialized cutting, carving, and finishing for each piece, as well as the inherent characteristics of natural stone materials, we maintain a strict no-return, no-refund policy.
Because of this:
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No two pieces are exactly alike.
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Products cannot be resold after they are created.
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Any change or return after production is not feasible.
We encourage our customers to carefully review product details, dimensions, and designs before placing an order. This ensures you receive a product ideally suited to your space and needs.
Return and Refund Policy
All sales are final. Once an order is placed and confirmed, Choice Stone Crafts does not accept returns or issue refunds under any circumstances. This policy applies to all products, including but not limited to:
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Natural stone carvings
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Stone murals
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Stone cladding
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Custom stone installations
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All other stone products
We encourage all customers to carefully review product specifications, dimensions, materials, finishes, and other relevant details before placing an order. Our team is available to answer any questions and provide detailed information to help you make an informed purchasing decision.
Order Cancellation Policy
Order cancellations are not permitted once an order has been confirmed and payment has been received. We understand that this policy is strict; however, it exists because:
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Manufacturing and customization work begin immediately upon order confirmation
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Natural stone materials are sourced and explicitly allocated for your order
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Custom cutting, carving, and finishing processes cannot be reversed
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Significant time and resources are invested in each project from the moment of confirmation
If a cancellation request is made after order confirmation, no refunds—including advance payments or deposits—will be issued.
Excess or Incorrect Orders
Customers are responsible for ensuring that all order details, quantities, dimensions, and specifications are accurate before confirmation. We do not accept returns or exchanges for:
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Excess quantities ordered by the customer
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Products ordered with incorrect specifications
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Items that no longer fit the customer's design plans
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Changes in project requirements after order placement
We strongly recommend double-checking all measurements, quantities, and product details during the ordering process to ensure accuracy. Our team is happy to assist with calculations and specifications to help you order exactly what you need.
Product Quality and Warranty
All products manufactured and supplied by Choice Stone Crafts undergo rigorous quality checks before dispatch. We stand behind the quality of our craftsmanship and the materials we use.
In the rare event that a product arrives damaged during shipping, please contact us immediately upon receipt. We will assess the situation on a case-by-case basis and work with you to find an appropriate resolution. This does not constitute a return policy but rather our commitment to addressing legitimate quality concerns.
What You Can Expect From Us
While we maintain a strict no-return policy, we are committed to ensuring your satisfaction through:
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Detailed product descriptions and specifications on our website
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Responsive customer service to answer all pre-purchase questions
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Comprehensive product information and visual references (please note that actual product colors and patterns may vary from website images due to the natural variations in stone and differences in device screen settings)
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Professional guidance on product selection and specifications
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Quality assurance throughout the manufacturing process
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Careful packaging to minimize shipping damage
Making an Informed Purchase Decision
Before placing your order, please:
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Review all product specifications, dimensions, and materials carefully.
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Confirm quantities and measurements for your project.
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Ask our team any questions you may have about the product or installation.
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Verify delivery timelines and logistics.
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Understand that natural stone variations in color, veining, and texture are inherent characteristics and not defects.
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Ensure you have the necessary expertise or professional help for installation.
Contact Us
We believe in building lasting relationships with our customers through transparency and quality service. If you have any questions about our return policy or need assistance with your order, please don't hesitate to reach out to us:
Choice Stone Crafts
Email: choicestonecraft@gmail.com
Phone: +91-9667022498
Business Hours: 10:00 AM to 07:00 PM (Monday to Saturday)
Our team is happy to guide product selection, measurements, customization options, and installation to ensure your experience with Choice Stone Crafts is smooth and satisfactory.
Policy Updates
Choice Stone Crafts reserves the right to modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage customers to review this policy periodically to stay informed of any updates.
The most up-to-date version of our Return Policy is always available on our website.
Acknowledgment and Agreement
By placing an order with Choice Stone Crafts, you acknowledge that you have read, understood, and agree to the terms outlined in this Return Policy. You acknowledge that all sales are final and that orders cannot be cancelled once they have been confirmed.
Thank you for choosing Choice Stone Crafts for your natural stone needs. We look forward to serving you with excellence and craftsmanship.